Monthly Archives: October 2013

Boss’ Day Etiquette

Today is Boss’ Day!   If you think you’re having a hard day, try to being the boss.

fell down

It’s funny the way things do and don’t progress.  When I started my career, we were called secretaries; now we’re called “Administrative Professionals.”  Your boss though, is still called a “Boss”.  Trying to find a good picture for this post was even a challenge; look up “boss” on Google images and what will you find?   Pictures of villains.   How sad.

For those of you unfamiliar how this day evolved, I found a quick synopsis below on Wikipedia:

Patricia Bays Haroski registered “National Boss’ Day” with the U.S. Chamber of Commerce in 1958. She was working as a secretary for State Farm Insurance Company in Deerfield, Illinois, at the time and chose October 16, which was her father’s birthday. She was working for her father at the time. Four years later, in 1962, Illinois Governor Otto Kerner backed Haroski’s registration and officially proclaimed the day.

Hallmark Cards did not offer a Boss’ Day card for sale until 1979. It increased the size of its National Boss’ Day line by 28 percent in 2007.

I believe it was around 2006 when I first heard of Admin/Secretary’s Day.  I found a handwritten note on legal paper that said “Happy Admin Day” in my chair when I arrived at work in the morning.    My boss said that he heard it was Admin’s Day on the radio on the way in to work, and did not have time to get me anything.    Now this may seem like slapdash to you, but I really did appreciate it.

If you’re a worker bee, like most of us, you might be wondering what is the appropriate response to this day.  Are you supposed to buy your boss a gift, or a card, or just acknowledge your boss for the income and opportunities that he/she has provided to you?

I believe proper etiquette as to how you acknowledge Boss’ Day really depends upon your relationship.  Because we had a strong relationship, I took the handwritten note as it was offered – acknowledgement for my work and dedication.  Being a secretary/admin, however, I did make sure to put in my calendar the date for Boss’ Day going forward, so I could actually go get a card!   But that was my job – making sure that everything got done when it was supposed to and planning ahead.

Bottom line – you should take the time to at least verbally thank the person who provides you with income and career opportunities.  In this economic and political environment it takes a LOT of hard work to keep everything going in a business.

To all the business owners out there who struggle each and every day to keep it all together and push forward, HAPPY BOSS’ DAY!

Lora Zibman |   Southeastern Admin

P.S. – If you’re wondering about the grammar controversy of the word Boss’ v. Boss’s, you can learn more here.

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Your Online Presence

Getting Startedwww

Mike Remer with LocallyVisible shared some tips to quickly check your online presence and ratings.

If you’re just starting out and want to list your business, where to start?   Mike recommends starting with Google, Google PlusYahoo and Bing.  Other good directory sites are Yelp, Insider Pages, CitySearch, Kudzu, Manta, Mapquest, YellowPages, SuperPages, Foursquare and Angie’s List (you can create free business listing).

Make sure that you are listing your business information consistently and accurately.   For Google, listing is not instantaneous.   They will mail a postcard containing a PIN to the address you list as your business, which you will have to enter on the set up site to verify that you are the owner of the business.  This can take up to 5 business days.

Check Your Listing & Reviews

If you’ve been in business for a while and want to make sure that your business is listed correctly and check your online reputation, go to http://I-GM.com/reputationreport.   Just enter in your business phone number, and this site will quickly check your listing on major sites and provide a quick snapshot on how your company has been reviewed by your customers.

Reviews are very important.  How many people do you know who search for local services online exclusively?   If you have a choice between a provider with 5 stars and 30+ reviews, and one with 1-2 reviews with 3 stars, which would you choose?

Encourage your customers to review your business on sites you choose.  A follow up customer satisfaction survey might be a great way for you to understand how your business is perceived, collect quotes, and allow you the opportunity to ask your clients to review you online as well.   You can create a free survey using SurveyMonkey.  You can also create a free email / newsletter broadcast, asking your customers to review your business using MailChimp.  Or, you can use the services of a professional company like LocallyVisible, who can do it all for you, including assisting you with addressing any negative feedback you might encounter online.

If you’re a client of Southeastern Admin, you can review our services here.

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